Contact Us

Site Complaints

If you have a complaint about this website itself - for example, a factual error in our review, a broken link, or content you believe is misleading - please use the contact form on this site. Describe the page and the specific issue, and include any supporting reference if you have one. We treat such messages as editorial feedback, not as customer service for any broker.

We cannot resolve complaints about Swissquote, its accounts, its trading platforms, its fees, or any transaction you have with it. This site is an independent editorial resource. We are not the broker, we are not affiliated with the broker, and we do not provide financial services, accounts, deposits, or advice. Complaints about the broker must go to the broker's own support channels.

When we receive a site complaint, we review the relevant page and correct clear factual mistakes where the record supports it. We do not remove critical editorial content simply because someone disagrees with it, and we do not publish correspondence we receive unless there is a legal reason to do so.

Broker Support

For anything concerning your account with Swissquote - opening or closing an account, deposits or withdrawals, verification, trading access, fees, statements, or a dispute about a transaction - contact Swissquote directly through the support routes published on its own website. Those routes include the broker's client area, its published support pages, and the contact details it provides to clients. We do not pass messages to the broker on your behalf and we cannot escalate, pause, or reverse any action on an account.

If you are unsure which route applies, start with the support section of the broker's own site and follow the instructions for your account type and region. Keep your correspondence with the broker in writing where possible. This site has no access to client records and cannot confirm whether an account exists or what its status is.

Editorial Questions

The editors answer questions about the content of this site: how a review was researched, which public sources were used, how a fee example was calculated, when a page was last updated, and why a particular point was included or left out. We also welcome corrections supported by a public document or a clear reference, and we will note material corrections on the relevant page.

We do not answer questions about your personal circumstances, we do not tell you whether to open an account, and we do not give financial, tax, or legal advice. We do not comment on the status of any individual account or transaction. Questions of that kind should go to the broker or to an appropriately qualified professional.

Messages are read by the editorial team. Please write in English or Arabic and keep the message specific to the page you are referring to.

Press and Partnerships

Press enquiries about this site, its methodology, or its editorial stance are welcome through the contact form on this site. State your outlet, your deadline, and the specific point you need addressed. We do not provide quotes on behalf of any broker and we do not confirm or deny anything about the broker's internal operations.

Partnership enquiries are considered only where they do not affect editorial independence. We do not accept arrangements that require us to change a rating, omit a material fact, or publish promotional content as review content. Any commercial relationship that is agreed will be disclosed on the site.

We do not sell contact data and we do not pass reader messages to third parties for marketing.

Response Times

We aim to acknowledge messages within three working days and to give a substantive reply within ten working days where the matter falls within what the editors answer. Corrections supported by clear references are usually handled faster. Press enquiries with a stated deadline are prioritised where possible.

Messages that concern the broker's services, individual accounts, or advice on what you should do are not handled by this site, so please direct them to the broker's own support channels. Response times are targets, not commitments, and may be longer during holiday periods or when a query needs checking against source documents.

More on this topic

Swissquote Review: A Bank-Grade Broker in the UAE

Swissquote UAE review: DFSA-licensed, FINMA-regulated bank

Swissquote Web Platform: A Practical Look

How Swissquote's web trading platform works for UAE traders: tools, order types, charts…

Swissquote Login: What UAE Traders Need to Know

How to log in to Swissquote from the UAE, reset your password, and secure your account with 2FA